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  1. Jira Service Management Cloud
  2. JSDCLOUD-1505

Comments added to issues by addons are listed as internal by default

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      JSD should not consider comments without the sd.public.comment attribute as internal comments, but as public comments. Only comments with the entity property set to false should be considered private.

      Steps to Reproduce

      1. Create a Service Desk enabled project;
      2. Create a customer request;
      3. Add a comment as an external AC or a P2 addon

      Expected Results

      The comment should be added as public.

      Actual Results

      the issue becomes shown as an Internal comment which is not accurate

      Notes

      I suspect the reason this occurs is because the Comment did not have an entity property sd.public.comment which is what JSD seems to use to differentiate between internal and public comments.

      Attachments

        Issue Links

          incorporates

          Suggestion - JSDCLOUD-1261 Comment return from REST API does not include Visibility for Service Desk Project

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1505 Comments added to issues by addons are listed as internal by default

          • High - High priority issues
          • Closed

          Suggestion - JSDCLOUD-3897 JSD Component API - need to be able create comments without firing events

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1961 Email replies by Participants are registered as internal comments

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-107 Create a public REST API for JIRA Service Desk

          • Closed

          Suggestion - JSDCLOUD-3501 Allow Participants to See Emailed Comments when "Email Requests" is Disabled

          • Closed

          Activity

            People

              Unassigned Unassigned
              cd3cc7134331 Andy Brook
              Votes:
              27 Vote for this issue
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              Dates

                Created:
                Updated:
                Resolved: