Problem statement

Internal comment and customer facing comment does not get separated when retrieving comment data via REST API

Steps to reproduce

1. Install Service Desk and use DESK project
2. On DESK-1 issue, add a comment to the customer, and comment for Internal
3. GET request to http://localhost:8080/rest/api/latest/issue/DESK-1/comment
4. The following are the results on my testing

   {"startAt":0,"maxResults":2,"total":2,"comments":[{"self":"http://localhost:8080/rest/api/2/issue/10000/comment/10000","id":"10000","author":{"self":"http://localhost:8080/rest/api/2/user?username=admin","name":"admin","emailAddress":"admin@email","avatarUrls":{"48x48":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=48","24x24":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=24","16x16":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=16","32x32":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=32"},"displayName":"admin AWESOME","active":true},"body":"Testing to customer","updateAuthor":{"self":"http://localhost:8080/rest/api/2/user?username=admin","name":"admin","emailAddress":"admin@email","avatarUrls":{"48x48":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=48","24x24":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=24","16x16":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=16","32x32":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=32"},"displayName":"admin AWESOME","active":true},"created":"2014-12-12T22:12:58.263+0800","updated":"2014-12-12T22:12:58.263+0800"},{"self":"http://localhost:8080/rest/api/2/issue/10000/comment/10001","id":"10001","author":{"self":"http://localhost:8080/rest/api/2/user?username=admin","name":"admin","emailAddress":"admin@email","avatarUrls":{"48x48":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=48","24x24":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=24","16x16":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=16","32x32":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=32"},"displayName":"admin AWESOME","active":true},"body":"Testing internal","updateAuthor":{"self":"http://localhost:8080/rest/api/2/user?username=admin","name":"admin","emailAddress":"admin@email","avatarUrls":{"48x48":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=48","24x24":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=24","16x16":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=16","32x32":"http://www.gravatar.com/avatar/2edb867fbee6e0cb054975ff1e4bcc8d?d=mm&s=32"},"displayName":"admin AWESOME","active":true},"created":"2014-12-12T22:13:09.053+0800","updated":"2014-12-12T22:13:09.053+0800"}]}

Expected behaviour

The Internal comment for Service Desk should include visibility attribute similar in its JSON data to JIRA's in the following

            "visibility": {
                "type": "role",
                "value": "Administrators"
            }

Workaround (Thanks to Jaroslaw in his comment)

• Add expand=properties to this REST URI
• For example

  http://localhost:8080/rest/api/latest/issue/DESK-1/comment?expand=properties