Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-118

JIRA Service Desk's "Get Started" button redirects to a 404 page

XMLWordPrintable

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Problem description

      After starting a free trial of JIRA Service Desk through the "Manage Add-ons" page of an OnDemand instance, half of the add-on's modules get disabled, no "Service Desk" drop-down button appears at the top navigation bar and the "Get Started" button redirects to a 404 page - https://domain-name.atlassian.net/servicedesk/agent/all (due to the modules being disabled):

      Workaround

      Manually enable all modules of the add-on.

        1. jira_service_desk.png
          31 kB
          Bruno Rosa

            Unassigned Unassigned
            brosa Bruno Rosa
            Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: