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  1. Jira Data Center
  2. JRASERVER-62074

Include the attachment icon on the attachment transition screen to make it more intuitive

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      Atlassian Update – 08 Jan 2020

      Hi everyone,

      The described problem had been reported in a few different issues. Also, I agree that it should be tracked as a bug and not a as suggestion. That's why I resolved this one as a duplicate, in favour of JRASERVER-46035 which is the highest voted bug report within the cohort. By merging the issues we will have a clearer picture of this shortcoming and its impact. It will help the development team to prioritise it against other bugs.

      I encourage everyone interested in getting this piece fixed to cast a vote for the consolidated bug, the JRASERVER-46035.

      To understand how we organise and prioritise bug fix work I encourage you to read Atlassian Server Bug Fix Policy. More importantly, if you would like to find out what the Jira team is currently focused on and has recently delivered see the following dashboards:

      Thank you,
      Pawel Drygas,
      Jira Server Bug Fix Team

      Show
        Atlassian Update – 08 Jan 2020 Hi everyone, The described problem had been reported in a few different issues. Also, I agree that it should be tracked as a bug and not a as suggestion. That's why I resolved this one as a duplicate, in favour of JRASERVER-46035 which is the highest voted bug report within the cohort. By merging the issues we will have a clearer picture of this shortcoming and its impact. It will help the development team to prioritise it against other bugs. I encourage everyone interested in getting this piece fixed to cast a vote for the consolidated bug, the JRASERVER-46035 . To understand how we organise and prioritise bug fix work I encourage you to read Atlassian Server Bug Fix Policy . More importantly, if you would like to find out what the Jira team is currently focused on and has recently delivered see the following dashboards: Jira Server and Data Center: Recently resolved issues Jira Server and Data Center: Current work and future plans Jira Server and Data Center: Bug Fix Board Thank you, Pawel Drygas, Jira Server Bug Fix Team
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Problem definition

      Users are able to attach images on transition screens. However when it comes to inserting them in the comments, the attachment icon does not appear on the comment panel, which could cause confusion, as shown in the image below:

      Suggested Solution

      Include the attachment icon on the comment panel, as shown in the image below. This will allow the user to easily insert images in comments.

      Note

      • The Attachment button will only appear on a Transition screen when there are existing attachments in the ticket, however, there's no option to browse and upload the attachment by clicking on the "+ Browse" link from the drop-down of the Attachment button. Hence, the workaround is to add the system Attachments field to the transition screen.
      • To upload an attachment during a transition, click on the "browse" link on the Attachments field to upload a file or use the drag and drop functionality. When the file is uploaded and present on the Transition screen, the Attachment button will be visible and user can choose to embed the file by clicking on the Attachment button and select the file.

      Attachments

        1. attchment-icon.png
          attchment-icon.png
          5 kB
        2. No-attachment-icon.png
          No-attachment-icon.png
          39 kB

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-46035 Attachment button to embed attachment not available when commenting during issue transition or comment edit

          • High - High priority issues
          • Closed
          relates to

          Suggestion - JRACLOUD-62074 Add ability to add attachments during transition to make it more intuitive

          • Closed

          Suggestion - JRACLOUD-73910 In the new issue view, Include the attachment icon on the attachment transition screen to make it more intuitive

          • Closed
          mentioned in

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              Unassigned Unassigned
              malaaeldin Mahmoud Alaaeldin (Inactive)
              Votes:
              22 Vote for this issue
              Watchers:
              19 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: