Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-62023

Updating issue via email using Exchange Server creating text.html attachment

    XMLWordPrintable

Details

    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      Issue that is being updated (adding comment) via email is creating a text.html attachment to the issue (and an Issue Updated event).

      Environment

      • MAC Outlook Client
      • Exchange Server for incoming and outgoing mails.

      Steps to Reproduce

      1. Create a ticket in JIRA, doesn't matter using UI or email.
      2. Update the ticket via email.
      3. Observe that there will be text.html attachment.

      Expected Results

      The issue is being commented without text.html attachment

      Actual Results

      The issue is being commented with text.html attachment
      The content of the email header file:

      Attachment: text.html
 <http://<base-url>:8080/browse/IT-1#add-comment> Add Comment
<http://<base-url>:8080/browse/IT-1#add-comment>
  
This message was sent by Atlassian JIRA (v6.4.8#64023-sha1:bab6790)



--B_3523450212_10300204
Content-type: text/html;
	charset="US-ASCII"
Content-transfer-encoding: quoted-printable

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org=
/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns=3D"http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8">
<meta name=3D"viewport" content=3D"width=3Ddevice-width, initial-scale=3D1.0, maxim=
...

      This seems like its all coming from the mail client.

      Workaround

      • Send email from MAC Outlook Client on plain TEXT format.
      • Send email from MAC Outlook Client on plain HTML format with the option 'Preferred encoding for new messages' unchecked in Outlook Composing Configuration.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-5342 multipart/alternative emails from Mac outlook are processed as plain text with the HTML version of the message added as an attachment

          • Low - Low priority issues
          • Gathering Impact
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-62023 Updating issue via email using Exchange Server creating text.html attachment

          • Low - Low priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              mmuthusamy Moga
              Votes:
              5 Vote for this issue
              Watchers:
              6 Start watching this issue

              Dates

                Created:
                Updated: