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  1. Jira Data Center
  2. JRASERVER-32804

JIRA throws a 500 Error when updating the user project role

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    Description

      Summary

      Unable to edit project roles

      Steps to Reproduce

      1. Create 24 project roles.
      2. Create 451 projects.
      3. Open page "Administration >> Users >> Project roles (for any user)" then edit the project role.
      4. Save the changes.

      Expected Results

      Saving the changes without any error.

      Actual Results

      A 500 error page will be displayed.
      You may find either of the exceptions below in the logs:

      2013-04-25 18:34:15,707 http-bio-6523-exec-14 ERROR      [500ErrorPage.jsp] Exception caught in 500 page null
java.lang.NullPointerException
	at com.atlassian.jira.web.action.admin.user.EditUserProjectRoles.updateRoleActorsForProjectRole(EditUserProjectRoles.java:146)
	at com.atlassian.jira.web.action.admin.user.EditUserProjectRoles.doExecute(EditUserProjectRoles.java:54)
	at webwork.action.ActionSupport.execute(ActionSupport.java:165)
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
	at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
	at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:221)
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:150)
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:153)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	(...)
	at java.lang.Thread.run(Thread.java:680)

      com.atlassian.jira.util.dbc.Assertions$NullArgumentException: parameter should not be null!
com.atlassian.jira.util.dbc.Assertions$NullArgumentException: parameter should not be null!
    	at com.atlassian.jira.util.dbc.Assertions.notNull(Assertions.java:29)
    	at com.atlassian.jira.security.roles.actor.UserRoleActorFactory.createRoleActor(UserRoleActorFactory.java:71)
    	at com.atlassian.jira.security.roles.PluginDelegatingRoleActorFactory.createRoleActor(PluginDelegatingRoleActorFactory.java:38)
    	at com.atlassian.jira.bc.projectroles.DefaultProjectRoleService.createRoleActors(DefaultProjectRoleService.java:962)
    	at com.atlassian.jira.bc.projectroles.DefaultProjectRoleService.updateActorsToProjectRole(DefaultProjectRoleService.java:891)
    	at com.atlassian.jira.bc.projectroles.DefaultProjectRoleService.addActorsToProjectRole(DefaultProjectRoleService.java:1207)
    	at com.atlassian.jira.web.action.admin.user.EditUserProjectRoles.updateRoleActorsForProjectRole(EditUserProjectRoles.java:170)
    	at com.atlassian.jira.web.action.admin.user.EditUserProjectRoles.doExecute(EditUserProjectRoles.java:52)
    	at webwork.action.ActionSupport.execute(ActionSupport.java:165)
    	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:87)
    	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
    	(...)
    	at java.lang.Thread.run(Thread.java:722)

      Workaround

      1. Backup the server.xml file.
      2. Edit the server.xml file and add the parameter below in the Connector used for JIRA: 
        maxParameterCount="-1"

        Example:

        <Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8080" protocol="HTTP/1.1" redirectPort="8443" useBodyEncodingForURI="true" maxParameterCount="-1"/>
      3. Restart JIRA.

      Source: https://tomcat.apache.org/tomcat-7.0-doc/config/http.html#Common_Attributes

      Attachments

        1. project-roles-preview.png
          118 kB
          Klaus
        2. project-roles-user.png
          128 kB
          Klaus
        3. project-roles-with-scroll.png
          1.36 MB
          Klaus

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-40953 Unexpected error in JIRA adding users to project role - happens when there are too many users

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-68869 JIRA throws a 500 Error when updating the user project role

          • Low - Low priority issues
          • Closed
          Testing discovered

          Suggestion - JRASERVER-41250 Add project picker to create/edit project category

          • Closed

          Activity

            People

              Unassigned Unassigned
              yilinmo Yilin (Inactive)
              Votes:
              12 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated: