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  1. Jira Data Center
  2. JRASERVER-13885

Prevent mail loop if JIRA fails to parse attachments of an e-mail message

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    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      At the moment if the "Forward" parameter is not specified and an error occurs when processing an e-mail, the mail is left in the mail box, as JIRA is "too scared" to delete the message.

      This causes problems if the error occurs after an issue or comment has been created, for example, when attachments are processed, as the issue or message will be created every time the service runs.

      Therefore, it is recommended to set the Forward paremeter. For more information see:
      http://www.atlassian.com/software/jira/docs/latest/issue_creation_email.html

      We need to find out how to deal with this case. Deleting a message feels like the wrong thing to do, as attachments could be important and were not processed correctly.

      Ideas are welcome.

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          is related to

          Suggestion - JRASERVER-5812 UnsupportedEncodingException when parsing email with utf-7 or unicode-1-1-utf-7 encoding

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-35310 Email reprocessing should fail harder, or pcounter increases constantly in background, resulting in huge gaps in issue numbering

          • Low - Low priority issues
          • Closed

          Suggestion - JRACLOUD-13885 Prevent mail loop if JIRA fails to parse attachments of an e-mail message

          • Closed

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              Unassigned Unassigned
              anton@atlassian.com AntonA
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