Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-65397

Unable to load JIRA attachment

    XMLWordPrintable

Details

    Description

      Users are not able to load JIRA attachment, the page keep spinning There is a Javascript error on the console:

      Error from console: 
      Uncaught Error: jira/fileviewer/module-backend/asynchronous missing ajs
      batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:9
      

      The reason for this is disabled Hipchat for JIRA plugin - or rather the fact that we deployed code that depends on front end component ('ajs') provided by that plugin in other place (file viewer) - and because of that file preview doesn't work with disabled Hipchat for JIRA plugin (which users did disable in past manually, or got disabled by some-other-factor).

      Workaround

      Load the attachment in a new tab or use the 'Download' Functionality.

      Possible manual fix

      For some instances it's possible to re-enable HipChat for JIRA plugin. But sometimes it won't start (due to dependencies).

      Attachments

        1. CandidateRegandEnrollment (Madurai).xls
          173 kB
        2. 367618.xls
          10 kB
        3. Capture.PNG
          Capture.PNG
          31 kB
        4. Bildschirmfoto 2016-04-26 um 10.49.18.png
          Bildschirmfoto 2016-04-26 um 10.49.18.png
          75 kB
        5. Bildschirmfoto 2016-04-26 um 10.49.18.png
          Bildschirmfoto 2016-04-26 um 10.49.18.png
          75 kB
        6. screenshot-1.png
          screenshot-1.png
          93 kB
        7. screenshot-2.png
          screenshot-2.png
          93 kB

        Issue Links

          Activity

            People

              Unassigned Unassigned
              adiallo Abdoulaye Kindy Diallo (Inactive)
              Votes:
              21 Vote for this issue
              Watchers:
              33 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: