Details
-
Bug
-
Resolution: Fixed
-
Medium
-
None
Description
Users are not able to load JIRA attachment, the page keep spinning There is a Javascript error on the console:
Error from console: Uncaught Error: jira/fileviewer/module-backend/asynchronous missing ajs batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:9
The reason for this is disabled Hipchat for JIRA plugin - or rather the fact that we deployed code that depends on front end component ('ajs') provided by that plugin in other place (file viewer) - and because of that file preview doesn't work with disabled Hipchat for JIRA plugin (which users did disable in past manually, or got disabled by some-other-factor).
Workaround
Load the attachment in a new tab or use the 'Download' Functionality.
Possible manual fix
For some instances it's possible to re-enable HipChat for JIRA plugin. But sometimes it won't start (due to dependencies).
Attachments
Issue Links
- is duplicated by
-
JRACLOUD-65562 Attached images will not open.
- Closed
-
JRASERVER-59348 Uncaught Error Blocking Ability to View Images
- Closed
- is related to
-
JRASERVER-62715 Ouch! We can't load the image displayed when trying to view an image in IE
- Gathering Impact
- mentioned in
-
Page Loading...