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  1. Jira Cloud
  2. JRACLOUD-63203

TIFF image will not render in Chrome and Firefox

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      TIFF images attachment in JIRA issue will not be rendered properly if a user wants to preview it on Chrome and Firefox, but this will work fine on IE 11.

      Environment

      • JIRA 7.2.4
      • IE 11
      • Chrome 54.0.2840.99 m
      • Firefox 48.0

      Steps to Reproduce

      1. Attach a .tiff file to a JIRA issue. You can use the file from the attachment. Untitled.tiff
      2. Click on the thumbnail of the attachment.

      Expected Results

      Display the TIFF image.

      Actual Results

      Notes

      It works on IE 11 - this is due to the browser support, please refer to Image format support.

        1. tiff_error.png
          tiff_error.png
          67 kB
        2. Untitled.tiff
          12 kB

            Unassigned Unassigned
            mmuthusamy Moga
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              Created:
              Updated:
              Resolved: