Summary

The documentation for New line in CSV external import in JIRA doesn't work

Steps to Reproduce

1. Create and save a CSV file as per the documentation Importing Data From CSV

   Summary, Description, Status
   "Login fails", "This is on
   a new line", Open
   

2. Do a CSV import in JIRA using the External Import in JIRA
3. Select "Map Value" option for the field with multiple lines

Expected Results

Issue created to have multiple line in it's Description field.

Actual Results

Imported issue is in one line rather than multiple lines.

"Login fails", "This is ona new line", Open

Workaround

Option 1:

• As mentioned in "this comment" :

  don't hit 'Map Value'. Newlines import fine if you do not select 'Map Value' for that field.

Option 2:
It is possible to create newlines by using:

\\ 

at the beginning of each line as per the example below:

Summary,Type,Description,Status
"next csv new line test","Bug","Atlassian
\\ Testing Issue
\\ Acceptance Criteria
\\ - Line 1
\\ - Line 2
\\ - Line 3
\\ - Line 4",To Do

However, this workaround creates another issue with the exported field as mentioned in this bug ticket: JRA-46364