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  1. Jira Cloud
  2. JRACLOUD-33521

JIRA should catch Crowd failures gracefully

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    • Suggestion
    • Resolution: Won't Do
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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When JIRA is connected with Crowd and Crowd fails during the time that a user is using Confluence, the following stacktrace is displayed : 

      com.atlassian.crowd.exception.runtime.CommunicationException
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:866)
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79)
	at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(DelegatingCrowdService.java:35)
	at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(FilteredCrowdServiceImpl.java:51)
	at com.atlassian.jira.security.login.LoginManagerImpl$InternalStaticDependencies.authenticate(LoginManagerImpl.java:415)

      Steps to reproduce :

      • Integrate JIRA with Crowd
      • Login to JIRA with a user from Crowd
      • Shutdown Crowd
      • Try to perform some action on JIRA.

      JIRA should catch the Crowd exception in a better way and communicate to the user that the Crowd server is no longer accessible.

      Diagnosis and Resolution

      Please follow the diagnosis and resolution steps from the knowledge base article JIRA drops LDAP configuration - java.naming.provider.url property does not contain a URL.

      Attachments

        Issue Links

          is cloned from

          Suggestion - CONFCLOUD-29655 Confluence should catch Crowd failures gracefully

          • Closed
          is related to

          Suggestion - JRASERVER-33521 JIRA should catch Crowd failures gracefully

          • Closed
          relates to

          Suggestion - JRACLOUD-40291 JIRA should prevent corruption of directory configuration and notify user if mandatory configuration is missing

          • Closed

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              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
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              Dates

                Created:
                Updated:
                Resolved: