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  1. Confluence Cloud
  2. CONFCLOUD-29655

Confluence should catch Crowd failures gracefully

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    Description

      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      When Confluence is connected with Crowd and Crowd fails during the time that a user is using Confluence, the following stacktrace is displayed : 

      com.atlassian.crowd.exception.runtime.CommunicationException
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:866)
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79)
	at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(DelegatingCrowdService.java:35)
	at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(FilteredCrowdServiceImpl.java:51)
	at com.atlassian.jira.security.login.LoginManagerImpl$InternalStaticDependencies.authenticate(LoginManagerImpl.java:415)

      Steps to reproduce :

      • Integrate Confluence with Crowd
      • Login to Confluence with a user from Crowd
      • Shutdown Crowd
      • Try to perform some action on Confluence.

      Confluence should catch the Crowd exception in a better way and communicate to the user that the Crowd server is no longer accessible.

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          is related to

          Suggestion - CONFSERVER-29655 Confluence should catch Crowd failures gracefully

          • Closed
          was cloned as

          Suggestion - JRACLOUD-33521 JIRA should catch Crowd failures gracefully

          • Closed

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              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
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