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Key: JRA-1739
Type: Improvement Improvement
Status: Open Open
Priority: Major Major
Assignee: Unassigned
Reporter: Lauri Siljam?ki
Votes: 4
Watchers: 3
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JIRA

Allow Notification Schemes to be linked to separate SMTP servers

Created: 26/May/03 02:33 AM   Updated: 29/Jul/08 11:16 PM
Component/s: Events / Listeners, Services
Affects Version/s: 2.0.2
Fix Version/s: None

Time Tracking:
Not Specified

Environment: Jira 2.0.2 web application, Tomcat, MySQL
Issue Links:
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Reference
 

Participants: Lauri Siljam?ki and Scott Farquhar [Atlassian]
Since last comment: 5 years, 14 weeks, 5 days ago
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 Description  « Hide
It would be great if we could create multiple SMTP server configurations with atleast different from configurationsa and then be able to attach an SMTP server to a notification scheme.

These would enable, together with an EmailHander service, one to create projects with separate email addresses that would be completely integrated to JIRA.

For example:
One customer support project sends emails out as support@domain.com. JIRA EmailHandler listens to this box and creates comments from incoming email.

An internal helpdesk project could then be created that sends out emails as helpdesk@domain.com. JIRA EmailHandler could listen to this box and create comments from incoming email.

CreateIssueHandler would then be easier to configure since both projects have totally separate email addresses. No user needs to remember two email addresses to comment or create issues.



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Scott Farquhar [Atlassian] added a comment - 26/May/03 03:07 AM
We are going to release a CreateOrCommentHandler that will make the decision whether the email it is getting is a create email or a comment email.

Will this fix your problem?

I agree that having two mail boxes is nice however.


Scott Farquhar [Atlassian] added a comment - 26/May/03 09:14 AM
br, Lauri S. (via email):

It is exactly what I was planning to do myself, but for a separate reason. Solving this particular issue would enable Jira to represent different projects better.

We did however discuss the idea of CreateOrCommentHander and came up with some problems in using just a single email address: If users send emails to enquire status of requests or just to say hello then these emails would create new issues to Jira. Therefore we will most likely setup a separate email address to create new issues.


Lauri Siljam?ki added a comment - 28/May/03 01:57 PM
If I understood JIRA-161 correctly, then what is suggested is quite similar to the linked issue.