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Key: JRA-1369
Type: Improvement Improvement
Status: Open Open
Priority: Major Major
Assignee: Unassigned
Reporter: Greg Perrott
Votes: 68
Watchers: 31
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JIRA

Notifcation improvements to reduce volume of email sent by JIRA

Created: 25/Feb/03 12:58 PM   Updated: 01/Feb/07 01:22 PM
Component/s: Events / Listeners
Affects Version/s: 2.0
Fix Version/s: None

Time Tracking:
Not Specified

Issue Links:
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Participants: Adam Harvey, Ben Hodgkinson, Ernest Wong [Atlassian], Geoffrey Wiseman, Greg Perrott, Jeff Turner [Atlassian], Jeremy, Kamalesh Shirpurkar, Marilyn Daum, Melissa R. Blow, Neal Applebaum, Richard THIBAULT and Steve Ragle
Since last comment: 76 weeks, 5 days ago
Labels:


 Description  « Hide
I would like to suggest the following imoprovments to the email notification:

1. Have the ability to configure the notifcation period (eg. 10 minutes). Then every period the outstanding notifcations are proccessed and sent. To notifcation service should combine all updates for a single issue made by the same jira user into one email. This would reduce the volume of email notifcation.
It is a real pain when you make 3 quick changes to a jia issue and this generates 3 emails. Thie more redundant emails jira sends the less likely people will read all of them.

2. Jira still sends emails to me when I have made the change. Surely this should be able to turned of at least under my profile settings. (eg. "Donn't notify me of change I make" ).



 All   Comments   Work Log   Change History      Sort Order: Ascending order - Click to sort in descending order
Adam Harvey - 21/May/03 10:34 PM
Looks like Greg Perrott included the same idea for JRA-1727 in his JRA-1369.

Richard THIBAULT - 28/Jul/04 02:14 AM
1) This would be great

2) it exists already in JIRA : in the user profile preferences


Jeremy - 03/Feb/05 02:08 AM
Richard, I'm using Enterprise Edition, Version: 3.0.3-#75, but I do not see where to change #2 (you said "it exists already in JIRA : in the user profile preferences") - where do you change "user profiles perferences"? That doesn't seem to be under the specific user's details ... or is that fixed in the unreleased Version 3.2?

Also, I see a lot of fixes in unreleased versions 3.1 and 3.2 ... are there timeframes for release of those versions? I'm still using the evaluation version to test this all out - do registered users have access to the unreleased versions?

Thanks!


Jeff Turner [Atlassian] - 09/Feb/05 10:44 PM
For email volume: does JIRA's email threading work for most people? Threading seems like it should solve the problem, as all notifications of changes to an issue should be grouped in the mail client, making them easy to skip or delete in bulk. If some mail clients don't group, say, updates/comments with their 'issue created' parent, please let us know.

The "Email me when I make changes" option is available by clicking on "Profile" in the top-right, then "Edit Preferences".

JIRA 3.1 should be out this week.

Cheers,
Jeff


Ernest Wong [Atlassian] - 24/Oct/05 01:36 AM
Some feedback from a customer:

Today many of our users gets "spammed" because we have a LOT of activity going on on each issue. Everytime something happens on an issue, the reporter and the asignee (plus the watchers, but this is OK) receives a mail. For some users this meand 100+ mails every sigle day. The result is, that they don't read the mails.

We would like to see a feature, where a user can define a period (say 7h or 1d) for mail receiving. JIRA must then hold the mails in the queue for this period of time, and when sending, it should combine all mails into one. The user could eventually be able to select, if they would like the mail combine per issue, per projekt or just se everything in one mail.


Geoffrey Wiseman - 22/Nov/05 03:05 PM
Would love to get something closer to the Confluence digest:

The following issues changes for JIRA (2005-Nov-11):

Would be ... nice.


Steve Ragle - 05/Jan/06 09:52 AM
We have only been using Jira for a week or two and we already have internal users who are training SpamBayes that Jira emails are spam.
Others are just complaining loudly.

I'd love to see something like what Geoffrey suggested in a configurable (per user, with defaults etc.) digest format.



Ben Hodgkinson - 13/Feb/06 07:07 AM
I'm using V3.4.1 ... I'd very much still like to see the "combined into a single email" option as our users are asking for this.
Quite often there's a flurry of activity on a particular issue during a day, and one combined email detailing the changes would be much more useful than a whole set of separate ones.
Also for certain key people, such as product managers.. (and myself as development manager) they want to see a single email which they can review as a list rather than having to work through a set of emails.

Melissa R. Blow - 22/Nov/06 12:20 PM
I just came across this Issue and saw the last comment posting was 9 months ago so I hope this Issue is still under consideration? I see the status still shows it's "Open", "Unassigned" and there's no "Fix Version" so what does that mean?

If this is still considered a viable issue, what I would also like to know is whether there's a possibility of making a notification easier to decipher? Maybe it's just me but I notice that when I get all these email notifications I can't tell when I open one to read what was actually changed. It would be helful if there was some kind of color coding/highlighting (something) that popped out at me so that it was readily apparent when looking at the notication what had really occurred.

Just my 2-cents but I do know that I get so many notifications on issues that I have to literally go to the issue itself and look through the audit trail to see what happened.

Thanks in advance and hope you'll consider this additional request.

Mellie


Kamalesh Shirpurkar - 16/Jan/07 01:12 AM
I am facing the problem where as we are using Jira extensively it is sending around 12000 mails everyday, which is a huge number and so we have problem on our mail server to handle these mails.

In actual the number of mail to be send are around 2000, but as there are on an average 6 recipinets to every mail, the number goes to 12000.

If there is anyway to send 1 mail to all recipients instead of 6 mails for 6 recipients, will help a lot.

Hope to have this feature soon

Thanks in Advance
Kamalesh


Marilyn Daum - 01/Feb/07 01:22 PM
I'd like to see an abbreviated daily digest feature in addition to the current notification schemes.

We use the current notification mechanism to notify assignees of selected changes immediately, but most other notification is turned off to avoid the flood of emails it would generate. We would also like to see a daily email digest with links to issues added, issues resolved, issues re-opened, etc. The digest could have just the issue number (a link) and the summary. If we want more info, we can follow the link for that issue.

See also JRA-3935: Daily email digest of changes