Question's owner not receiving email notification about new answer posted

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    • 9
    • Severity 3 - Minor

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      Question's owner is not receiving any email notification regarding new answers being posted on the question.

      Environment

      • Confluence 1000.340.0
      • Questions for Confluence Plugin 2.4.14-D20160804T002212

      Steps to Reproduce

      1. Create two users (UserA and UserB)
      2. Create a test laber (Label1)
      3. As UserA watch the Label1
      4. As UserA create a question with Label1
      5. As UserB post an answer to the question raised in the previous step

      Expected Results

      UserA should get email notification regarding the answer posted to his question.

      Actual Results

      • No email notification is sent.
      • Error in logs:
        2017-01-13 12:29:45,253 WARN [http-nio-8090-exec-3] [atlassian.confluence.cache.TransactionalCacheFactoryCleaner] lambda$cleaner$2 Forcibly unbound thread-local transactional caches prior to request execution: [com.atlassian.confluence.security.CachingSpacePermissionManager.permissions, com.atlassian.confluence.security.SpacePermissionGroupNamesCache, com.atlassian.confluence.user.crowd.CachedCrowdMembershipDao.STRING_PARENT_CACHE, com.atlassian.confluence.user.crowd.CachedCrowdUserDao.USER_CACHE, com.atlassian.confluence.user.crowd.DefaultApplicationCache]
         -- referer: http://quicksilver:8090/confluence/questions/1048793/tete | url: /confluence/cq/answerquestion.action | traceId: 28211703339576ca | userName: guivianabr2
        2017-01-13 12:29:45,289 ERROR [AtlassianEvent::CustomizableThreadFactory-2] [plugins.questions.notification.QuestionsNotificationsSender] sendNotification Error sending notification
         -- url: /confluence/cq/answerquestion.action | traceId: 28211703339576ca | userName: guivianabr2 | referer: http://quicksilver:8090/confluence/questions/1048793/tete | action: answerquestion
        java.lang.IllegalArgumentException: parameter value cannot be null
        	at org.springframework.util.Assert.notNull(Assert.java:115)
        	at com.atlassian.confluence.web.UrlBuilder.add(UrlBuilder.java:77)
        	at com.atlassian.confluence.plugins.questions.notification.QuestionsNotificationsSender.getWebItemLinks(QuestionsNotificationsSender.java:279)
        	at com.atlassian.confluence.plugins.questions.notification.QuestionsNotificationsSender.access$600(QuestionsNotificationsSender.java:54)
        	at com.atlassian.confluence.plugins.questions.notification.QuestionsNotificationsSender$1.call(QuestionsNotificationsSender.java:206)
        
      • If the question's owner answers his question, he will receive the notification, however, from other users, he won't.

      Notes

      UserA receives notifications of his question posted (question created).
      UserA receives notifications of comments added into an answer.

      Enabling "Notify of my own changes" at users' profile level does not affect this.

      Workaround

      none so far

            Assignee:
            Duy Truong Luong
            Reporter:
            Elisa [Atlassian] (Inactive)
            Votes:
            23 Vote for this issue
            Watchers:
            29 Start watching this issue

              Created:
              Updated:
              Resolved: