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  1. Confluence Cloud
  2. CONFCLOUD-23778

PDF export omits special characters like µ and Ω

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      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      Summary of Bug

      When a page is exported as PDF, special characters like Ω and µ are omitted.

      How to reproduce

      1. Create a page, and include special characters like Ω
      2. Save the page, and then 'Export as PDF'
      3. In the PDF file, the 'Ω' character is completely missing

      Findings

      I have tried this in Confluence 4.0.3, 4.0, 3.5.9, 3.4.9, 3.3.3, 3.1.2 and 3.0.0_01. All of these versions suffer from the same problem. Have tried disabling and re-enabling the PDF Export plugin, then restart Confluence instance, but problem persists.

      This is how it looks like in the editor :

      This is what happens after it is exported as PDF :

      Workaround

      Upload a font that contains these symbols to Confluence, as detailed in CONF-25887.

        1. PDF export editor.png
          PDF export editor.png
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        2. PDF export result.png
          PDF export result.png
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        3. Special_Characters_In_Confluence.PNG
          Special_Characters_In_Confluence.PNG
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        4. Special_Characters_Missing_In_PDF_Export.pdf
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            [CONFCLOUD-23778] PDF export omits special characters like µ and Ω

            jason_s added a comment - - edited

            Um, this shouldn't be low priority. These are basic text characters. Could you please raise the priority of this and/or CONF-30779 (which doesn't even seem to have a priority since it's just a "Suggestion")

             

            jason_s added a comment - - edited Um, this shouldn't be low priority. These are basic text characters. Could you please raise the priority of this and/or CONF-30779  (which doesn't even seem to have a priority since it's just a "Suggestion")  

            lachland added a comment -

            For those who upload a new font and still see problems (particularly with mathematical symbols), please try the font in CONF-25887.

            lachland added a comment - For those who upload a new font and still see problems (particularly with mathematical symbols), please try the font in CONF-25887 .

            Steve Haffenden (Inactive) added a comment -

            Hi Everyone.

            Given that the resolution to this issue is to provide a new font for PDF rendering in Confluence I am going to resolve this issue as duplicated by CONF-30779.

            Regards
            Steve Haffenden
            Confluence Bugmaster
            Atlassian

            Steve Haffenden (Inactive) added a comment - Hi Everyone. Given that the resolution to this issue is to provide a new font for PDF rendering in Confluence I am going to resolve this issue as duplicated by CONF-30779 . Regards Steve Haffenden Confluence Bugmaster Atlassian

            Christopher Jaksch added a comment -

            Hello,

            tried the documentation's resolution. Sadly no improvements. Special characters are still lost.
            I took verdana.ttf as font.

            Do I need to fix something with the pdf's css?

            Cheers

            Christopher Jaksch added a comment - Hello, tried the documentation's resolution. Sadly no improvements. Special characters are still lost. I took verdana.ttf as font. Do I need to fix something with the pdf's css? Cheers

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            Hi christopherjaksch,

            We suspect this is actually related to a font problem and not a Confluence code problem, for instance I was able to export a PDF with those characters with no problem.

            Can you try the resolution in this document and let us know if it works for you?
            https://confluence.atlassian.com/display/DOC/Creating+PDF+in+Another+Language

            Denise
            Atlassian Support, Sydney

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Hi christopherjaksch , We suspect this is actually related to a font problem and not a Confluence code problem, for instance I was able to export a PDF with those characters with no problem. Can you try the resolution in this document and let us know if it works for you? https://confluence.atlassian.com/display/DOC/Creating+PDF+in+Another+Language Denise Atlassian Support, Sydney

            Christopher Jaksch added a comment -

            I want to confirm these bugs in Confluence 4.3.5 too.

            There are even more special characters like arrows which aren't rendered in PDF exports.

            Christopher Jaksch added a comment - I want to confirm these bugs in Confluence 4.3.5 too. There are even more special characters like arrows which aren't rendered in PDF exports.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            It's possible that you're experiencing a font problem. Please try the solution in this document and let us know if this resolves your issue:
            https://confluence.atlassian.com/display/DOC/Creating+PDF+in+Another+Language

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - It's possible that you're experiencing a font problem. Please try the solution in this document and let us know if this resolves your issue: https://confluence.atlassian.com/display/DOC/Creating+PDF+in+Another+Language

            Joe Wai Tye (Inactive) added a comment -

            Further testing shows that Chinese characters are also omitted in PDF exports.

            Joe Wai Tye (Inactive) added a comment - Further testing shows that Chinese characters are also omitted in PDF exports.

            Stephan Haslinger added a comment -

            Could this be a font issue as supposed here?

            Stephan Haslinger added a comment - Could this be a font issue as supposed here ?

              shaffenden Steve Haffenden (Inactive)
              jtye Joe Wai Tye (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: