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  1. Jira Service Management Data Center
  2. JSDSERVER-15650

Upgrading or installing using JSM OBR disables JSM 5.17.0

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      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Installing JSM 5.17.0 via OBR

      Expected Results

      JSM is up and operational.

      Actual Results

      JSM is disabled.

      The below exception is thrown in the atlassian-jira.log file:

      Caused by: org.osgi.framework.BundleException: Uses constraint violation. Unable to resolve resource com.atlassian.servicedesk [com.atlassian.servicedesk [179](R 179.0)] because it exports package 'javax.annotation.meta' and is also exposed to it from resource org.apache.felix.framework [org.apache.felix.framework [0](R 0)] via the following dependency chain:

      Workaround

      Restart the Jira instance.

            [JSDSERVER-15650] Upgrading or installing using JSM OBR disables JSM 5.17.0

              jxu2@atlassian.com Sam Xu
              jxu2@atlassian.com Sam Xu
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: