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  1. Jira Service Management Data Center
  2. JSDSERVER-15458

JSM cannot connect to Conflunce in Read-only mode

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      Problem

      JSM can no longer connect to Confluence KB after Conlfunce is set to Read-only mode

      Environment

      • JSM DC 5.12.4
      • Confluence DC 8.5.6

      Steps to Reproduce

      1. Create a JSM instance and connect to a Confluence KB
      2. Change Confluence to Read-only mode:

      Expected Results

      JSM should still be able to connect to Confluence

      Actual Results

      JSM can't connect to Confluence once Confluence is set to Read-only:

      Workaround

      Manually upgrade the Knowledge base plugin on Confluence using one of the attached obr files. No restart is required. 

      Please be mindful about the compatibility of the plugin with different Confluence versions. Check the version of Confluence Knowledge Base Blueprints Plugin before proceeding. Only upgrade the plugin with the same minor release version, that is:
      If currently running on version:

      No other versions are supported by this fix - an upgrade of Confluence will be required.

        1. confluence-knowledge-base-4.1.9.obr
          92 kB
        2. confluence-knowledge-base-4.2.11.obr
          92 kB
        3. confluence-knowledge-base-5.0.6.obr
          90 kB
        4. screenshot-1.png
          screenshot-1.png
          56 kB
        5. screenshot-2.png
          screenshot-2.png
          11 kB

          Form Name

            [JSDSERVER-15458] JSM cannot connect to Conflunce in Read-only mode

              bornatowski Bartosz Ornatowski
              13e61c67b0d4 Kaili Gu
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: