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  1. Jira Service Management Data Center
  2. JSDSERVER-15187

Asset import is unable to create progress result with error message null.

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      Issue Summary

      This is reproducible on Data Center: no

      • Intermittently Asset import is unable to create progress result with error message null, check following logs. 
      2024-03-13 03:23:05,859 [insight-InsightThreadGroup-worker-thread-1798] {Id=489, Name=SOME IMPORT, Type=rlabs-import-type-json, jira.username=someuser} | Finished import at time 2024-03-13T03:23:05.859977. Import took 227259 ms 
      
      2024-03-13 03:25:05,860 [insight-InsightThreadGroup-worker-thread-1798] {Id=489, Name=SOME IMPORT, Type=rlabs-import-type-json, jira.username=someuser} | Unable to create progress result. null  
      • This is generic error message which provides no useful information or root cause.
      • This error is leading to inconsistencies in import progress report and records in table AO_8542F1_IFJ_PRG_RES has end date of next day probably when this import is scheduled again. 
      • Complete stack-trace should be logged.

      Steps to Reproduce

      NA

      Expected Results

      It should log complete exception stack-trace so that problem can be identified not just error message.

      Actual Results

      The below exception is thrown in the insight-import.log file:

      2024-03-13 03:23:05,859 [insight-InsightThreadGroup-worker-thread-1798] {Id=489, Name=SOME IMPORT, Type=rlabs-import-type-json, jira.username=someuser} | Finished import at time 2024-03-13T03:23:05.859977. Import took 227259 ms
      
      2024-03-13 03:25:05,860 [insight-InsightThreadGroup-worker-thread-1798] {Id=489, Name=SOME IMPORT, Type=rlabs-import-type-json, jira.username=someuser} | Unable to create progress result. null 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              c8bcca445054 Benjamin Suess
              ad506bb12b8e Chandra Shekhar Pandey
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                Created:
                Updated:
                Resolved: