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  1. Jira Service Management Cloud
  2. JSDCLOUD-5435

Provide 3rd Party Data Sources for Jira Service Desk Cloud Knowledge Base

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      At the moment, Confluence is the only way to add a knowledgebase.

      We would need to 3rd party knowledgebase, such as SharePoint (e.g REST API for list items is available) or similar document management / wiki system.

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            [JSDCLOUD-5435] Provide 3rd Party Data Sources for Jira Service Desk Cloud Knowledge Base

            Joseph added a comment -

            Hi 

            I am Joe  , Product manager in Jira Service Management.

            We are exploring this functionality and would like to talk to those interested in this feature. Please email me at jjayanth@atlassian.com and I would love to chat and understand this need better.

             

            thanks

            Joe

            Joseph added a comment - Hi  I am Joe   , Product manager in Jira Service Management. We are exploring this functionality and would like to talk to those interested in this feature. Please email me at  jjayanth@atlassian.com  and I would love to chat and understand this need better.   thanks Joe

            Joseph added a comment - - edited

            Hi 95300c6d330b

            We don't have this in the short term roadmap, but this is definitely a strong contender for an item we want to work on in the near future. I would like to understand the use cases and some questions I have with regards to my early exploration in this area. If you are interested in talking to me regarding this, please click on this link and schedule a time that works for both of us. 

             

            cheers

            joe

            Joseph added a comment - - edited Hi 95300c6d330b We don't have this in the short term roadmap, but this is definitely a strong contender for an item we want to work on in the near future. I would like to understand the use cases and some questions I have with regards to my early exploration in this area. If you are interested in talking to me regarding this, please click on this link and schedule a time that works for both of us.    cheers joe

            David Hopkins added a comment -

            @joseph is there any update on this issue?  

            David Hopkins added a comment - @joseph is there any update on this issue?  

            Joseph added a comment -

            Hi Timo

            I'm Joe, Product manager in JSM. I would like to talk to you more about this ask. Can you please email me at jjayanth@atlassian.com so that we can find a suitable time to have a conversation.

             

            joe

            Joseph added a comment - Hi Timo I'm Joe, Product manager in JSM. I would like to talk to you more about this ask. Can you please email me at jjayanth@atlassian.com  so that we can find a suitable time to have a conversation.   joe

              6cf75f652d57 Joseph
              b012b78557f6 Timo Pitkäranta
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                Created:
                Updated: