SLA JQL Function breached() Returns Tickets with Met and Completed SLAs

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Medium
    • Component/s: SLA
    • 3
    • Severity 3 - Minor
    • Warranty

      Issue Summary

      SLA on the UI shows MET & completed but while using the JQL SLA function breached() ticket still appears in the results.

      Steps to Reproduce

      1. Open the ticket in the issue navigator or filter view.
      2. Run the JQL: Key = ABC-123 and 'Time to Resolution' = Breached()

      Expected Results

      The ticket should not appear in the results, as the SLA is marked Met and Completed on the UI.

      Actual Results

      The ticket appears in the filter view, despite the SLA being met.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Osama Hisham Abuqaoud
            Reporter:
            Baleshwer Dagar
            Votes:
            1 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: