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Bug
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Resolution: Fixed
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Medium
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None
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4
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Severity 3 - Minor
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Issue Summary
When creating a SLA goal that has multiple priorities, adding a ORDER BY clause to the JQL will break the SLA on tickets
Steps to Reproduce
- Create an SLA goal and add a ORDER BY clause.
- Have at least 2 priorities in the SLA goal.
Example:
Expected Results
SLA to be visible in tickets
Actual Results
SLAs are not visible in tickets. Instead we see a warning icon and the following error message:
Could not load SLA. SLA may be indexing due to configuration updates. If this persists check the SLA configuration.
Examining a HAR file when loading the issue will reveal the following error:
https://<site>.atlassian.net/rest/servicedesk/1/servicedesk/sla/issue/<issue-key>
{"message":"Unable to parse sla goal JQL","status-code":500,"stack-trace":""}
Workaround
Remove the ORDER BY from the SLA goal, as this clause as no real utility in SLA goals.