Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-13775

Support Date Time Picker when raising requests from Slack using Assist

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Description

      Currently chat doesn't support Date Time picker while raising requests from Slack as mentioned in our support article here.

      Why this is important?

      This is important as we have Change requests that have a scheduled date and time. Inability to provide time while creating issue leads to vagueness.

      Workaround (if any)

      Agents will have to manually update the time once the request is received by the reporter.

        1. Screenshot 2024-03-06 at 18.24.14_2024-03-06T17_25_27.181Z.png
          Screenshot 2024-03-06 at 18.24.14_2024-03-06T17_25_27.181Z.png
          196 kB
        2. Screenshot 2024-11-21 at 9.32.30 AM.png
          Screenshot 2024-11-21 at 9.32.30 AM.png
          140 kB

            [JSDCLOUD-13775] Support Date Time Picker when raising requests from Slack using Assist

            Rajat Sharma made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Rajat Sharma added a comment -

            The support for date-time picker fields is present in Assist Slack app

            Rajat Sharma added a comment - The support for date-time picker fields is present in Assist Slack app

            Rajat Sharma added a comment -

            Hi Team

            The support for date-time picker is now present in the product. Adding a screenshot for reference

            Rajat Sharma added a comment - Hi Team The support for date-time picker is now present in the product. Adding a screenshot for reference
            Rajat Sharma made changes -
            Attachment New: Screenshot 2024-11-21 at 9.32.30 AM.png [ 472994 ]
            Nagaraju A (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 952229 ]
            Nagaraju A (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 945861 ]
            Nagaraju A (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 945861 ]

            Arun Sahijwani added a comment -

            Hi b2f5d68aed84 , 

            Is there any update on this? 

            Arun Sahijwani added a comment - Hi b2f5d68aed84 ,  Is there any update on this? 
            Srini Chakravarthy made changes -
            Assignee Original: philoye [ poye ] New: Srini Chakravarthy [ eeb2e5a08fc6 ]

            Arun Sahijwani added a comment -

            Hi, 

            It´s July 2024 already. I see that the Resolution is still Unresolved. Is there any update on this? We have waited many months for this. 

            I hope to hear some good news from you guys. 

            Best Regards,
            Arun

            Arun Sahijwani added a comment - Hi,  It´s July 2024 already. I see that the Resolution is still Unresolved. Is there any update on this? We have waited many months for this.  I hope to hear some good news from you guys.  Best Regards, Arun

              eeb2e5a08fc6 Srini Chakravarthy
              615ff5e1b75f Samriddhi Saumya
              Votes:
              13 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: