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  1. Jira Service Management Cloud
  2. JSDCLOUD-12450

Translation of Requests form on topic in portal refer language setting on browser instead of language on user account preferences.

      Issue Summary

      Translation of Requests form on topic in portal refer language setting on browser instead of language on user account preferences.

      Steps to Reproduce

      1. Set translation to Request type Manage translations for custom content (ex. Japanese)
      2. Go to portal
      3. Click 'Customize' → 'Edit home page layout' → 'Create topic'
      4. Select one of Request forms and add it to topic
      5. Click 'Done' to save the topic
      6. Open the topic
      7. Switch the language on user account preferences (English) / (Japanese)
      8. Switch browser language setting (English) / (Japanese)
      9. It doesn't refer the language setting on account but refers browser language setting.

      Expected Results

      Request type display with translations based on personal preferences language

      Actual Results

      Request type display with translations based on browser language setting

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              8c6f2c058193 Sampriti Patel
              6aa6ce5a27d7 K.Kitajima
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: