Exploring Login Options Beyond 'Log in' and 'Never mind' in Trello

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      User Problem

      When logged into an Atlassian account that does not have a Trello account associated with it, accessing Trello redirects you to a page with only two options: "Create your account" or "Never mind." This setup doesn't allow logging in with an existing Trello account you might already have.

      Suggested Solutions

      Provide additional options to log in using another email address.

      Current Workarounds


      1. This issue occurs when you're logged into a different Atlassian account. To resolve it, try logging out of Atlassian and then log back in using the email you prefer. You should be able to log in with your current email without any problems.
      1. Alternatively, instead of selecting "Log in," choose "Sign up" or "Get Trello for free." Although not intuitive, this allows you to enter your existing email and avoid creating a new Trello account for an email you don't intend to use.

        1. image-2024-11-20-13-43-55-106.png
          842 kB
          Rodolfo Moreira
        2. screenshot-1.png
          82 kB
          Rodolfo Moreira
        3. Steps to replicate video.mp4
          6.60 MB
          Rodolfo Moreira

            Assignee:
            Unassigned
            Reporter:
            Rodolfo Moreira (Inactive)
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              Created:
              Updated: