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  1. TRELLO
  2. TRELLO-806

Scheduled automation emails do not format correctly in Outlook

    • 2
    • Severity 3 - Minor

      Issue Summary

      Some automation emails do not format correctly when viewed in Microsoft Outlook.

      Steps to Reproduce

      1. Create a scheduled automation which creates a report of cards with variables, and then sends an email with those cards (example below).
      2. Manually run the scheduled automation to generate an email, or await the scheduled automation to run.

      Example automation:

      every day at 10:20 am, create a report in variable "orangeCards" with all cards with the orange "Medium" label using pattern "{cardname} - {cardlink}", create a report in variable "blueCards" with all cards with the blue "Low" label using pattern "{cardname} - {cardlink}", and send an email notification to "email@example.com" with subject "A card report example" and message "Please help with these cards (orange cards):\n\n{$orangeCards}\n\nAnd then help with these cards (blue cards):\n\n{$blueCards}"

      Expected Results

      A report is sent with the cards in a visually formatted way, as shown in the Gmail example.

      Actual Results

      Outlook incorrectly formats the email, removing the necessary line breaks.

      Workaround

      None at this time.

        1. gmail_example.png
          gmail_example.png
          139 kB
        2. outlook_example.png
          outlook_example.png
          165 kB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'TRELLO'
            1. TRELLO
            2. TRELLO-806

            Scheduled automation emails do not format correctly in Outlook

              • 2
              • Severity 3 - Minor

                Issue Summary

                Some automation emails do not format correctly when viewed in Microsoft Outlook.

                Steps to Reproduce

                1. Create a scheduled automation which creates a report of cards with variables, and then sends an email with those cards (example below).
                2. Manually run the scheduled automation to generate an email, or await the scheduled automation to run.

                Example automation:

                every day at 10:20 am, create a report in variable "orangeCards" with all cards with the orange "Medium" label using pattern "{cardname} - {cardlink}", create a report in variable "blueCards" with all cards with the blue "Low" label using pattern "{cardname} - {cardlink}", and send an email notification to "email@example.com" with subject "A card report example" and message "Please help with these cards (orange cards):\n\n{$orangeCards}\n\nAnd then help with these cards (blue cards):\n\n{$blueCards}"

                Expected Results

                A report is sent with the cards in a visually formatted way, as shown in the Gmail example.

                Actual Results

                Outlook incorrectly formats the email, removing the necessary line breaks.

                Workaround

                None at this time.

                  1. gmail_example.png
                    gmail_example.png
                    139 kB
                  2. outlook_example.png
                    outlook_example.png
                    165 kB

                        Unassigned Unassigned
                        4d62dc7a8867 Oliver S
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        2 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            4d62dc7a8867 Oliver S
                            Affected customers:
                            1 This affects my team
                            Watchers:
                            2 Start watching this issue

                              Created:
                              Updated: