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  1. TRELLO
  2. TRELLO-705

As a board admin, I would like to have a clearer error message when trying to approve a board join request that has already been approved by a different board admin

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      User Problem

      When a user requests to join a board, all board admins will get a notification that they can click to share the board with the user in question.

      If one of the admins does share the board, the notification will remain unread for all the other admins.

      If a different admin tries to share the board through their notification, they'll get an error message saying: "We're having trouble adding your teammate. Contact your Workspace admin for help.", which does not reflect the reason why it was not possible to share the board, and leads users to contact the Workspace admin, causing confusion more often that not.

      Suggested Solutions

      Ideally, when a user is added to a board, their board join requests (to that board) should be removed from all board admin's notification panel as it no longer warrants any action from them.

      Alternatively, the error message displayed when attempting to share the board should say that the user has already been added to that board, and not lead users to contact their Workspace admin as the error is expected.

      Current Workarounds

      None available.

              Unassigned Unassigned
              9e2dfaf9202f Gustavo Kindel
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                Created:
                Updated: