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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Account - Not Receiving Emails
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None
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1
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Minor
Issue Summary
A customer has reported that their receipt PDF email attachment is corrupt
Steps to Reproduce
- Wait for this customer to receive their monthly receipt email
- Try to open the receipt PDF attachment
Expected Results
Receipt PDF opens
Actual Results
The PDF viewer reports that the file is corrupt. Examination reveals that the file has been truncated and is missing all but its first couple KB (e.g. a receipt PDF that was originally 35KB is less than 2KB in size)
Workaround
- Log into Trello
- Navigate to the paid workspace
- Choose Workspace > Billing from the left sidebar
- Click on the link to the latest receipt in the billing history