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  1. TRELLO
  2. TRELLO-528

Mentioning a member in a comment through automation does not result in the tagged member seeing a notification badge

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Automation - Help
    • None
    • Severity 3 - Minor

      Issue Summary

      Tagging a board member in a card comment via automation does not guarantee that the tagged member will see a notification badge in the Trello web or mobile app.

      Steps to Reproduce

      1. Create a board
      2. Add account 2 to this board
      3. Create an automation rule or button to add a comment tagging account 2 on a comment
      4. Run the automation
      5. On account 2 - you will not receive a notification badge; only if you manually click the notification bell.

      Expected Results

      Tagged member should see a notification badge indicating a new, unread notification.

      Actual Results

      The tagged member does not see a notification badge.

      Workaround

      Tagged member can still see the notification by clicking the notification icon, but there is currently no known workaround to ensure that the notification badge appears.

            Unassigned Unassigned
            fd30680c6629 Erick Doerre
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              Created:
              Updated: