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Bug
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Resolution: Unresolved
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Low
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None
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Severity 3 - Minor
Issue Summary
Trello Enterprises who are on the Admin Hub experience (M1) must revoke licensed users' licenses from the Organization's User directory, by revoking their product access to Trello Enterprise.
When a Trello Enterprise is migrated to M1, its Enterprise admins are assigned the product admin role for the Trello Enterprise product. This __ role does not grant access to the Organization's User directory. This means that the Enterprise admins who were not Org. admins prior to the migration lose their ability to revoke Enterprise licenses.
Steps to Reproduce
- Enable M1 for an Enterprise where not all Enterprise admins are Org. admins of the Organization that is linked to the Enterprise
Expected Results
All Enterprise admins will be able to access the Organization's User Directory to revoke product access for Trello Enterprise.
Actual Results
Enterprise admins who were not Org. admins are unable to access the Organization's User Directory, and therefore can't revoke product access for Trello Enterprise.
Workaround
The Enterprise admin must reach out to the Org. admin and ask to be granted either the Org. admin role, or the User access admin role for Trello Enterprise.