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  1. TRELLO
  2. TRELLO-397

Unable to change subscription to Standard while on a Premium free trial

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    • Minor

      Issue Summary

      Some users are unable to switch to a Standard subscription while on a free trial. This only occurs for some subscriptions, but not others. This seems to be occurring on Premium Workspaces where we've applied a discount.

      Steps to Reproduce

      1. Head to an affected user's Workspace on a Premium free trial
      2. Try to convert the Workspace to Standard

      Expected Results

      A 'Compare Plans' button will be available to allow users to move to the Standard subscription after the Premium free trial ends

      Actual Results

      No 'Compare Plans' button is available.

      Workaround

      None available in product. Support have to manually cancel the subscription, then let the affected user upgrade to Standard or provide them with a free month of Standard. Otherwise, they need to wait until the Premium free trial ends to then upgrade to Standard.

            Unassigned Unassigned
            4b6bc8637edf Alex @ Trello
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              Created:
              Updated: