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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Board - Email-to-Board
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None
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Minor
Issue Summary
When you create a card by sending an email to a board, any links in the email that don't start with https:// or http:// (the URL scheme) don't work as expected in the card description. Trello adds the card's own address to the start of each link, so selecting it opens a Trello page instead of the website.
Steps to Reproduce
- Copy your board's email address. Go to Board menu > Settings > Email-to-board settings.
- Create an HTML email with linked text where the link doesn't start with https://, for example <a href="https://www.example.com">Example</a>.
- Send the email to the board's email address.
- Open the new card and hover over or select the link in the description.
Expected Results
The link opens the website: https://www.example.com
Actual Results
The link opens a Trello address instead: https://trello.com/c/<card-id>/https://www.example.com
Workaround
Update the links in the original email so they start with https:// before the email is sent to the board. If the email comes from a form or automation tool, update the links in that tool's email template.