Trello Desktop App Displays an Offline Error for Approximately 90 Seconds After a Network Change Despite an Active Connection

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: Apps - Desktop
    • None
    • Minor

      Issue Summary

      In the Trello desktop app, changing the network or switching connections displays the error message:You are offline. Changes made now will not be saved

      The error appears even when the device has a stable internet connection. After approximately 90 seconds, the app reconnects automatically and the error message disappears.

      Steps to Reproduce

      1)Open the Trello desktop app.

      2)Connect to a network.

      3)Switch to another network or change the current network connection.

      4)Observe the error message displayed in the app.

      Expected Results

      The Trello desktop app should detect the updated network connection and reconnect promptly without displaying an offline error when internet access is available.

      Actual Results

      The app displays the following message despite an active internet connection.
      The app reconnects automatically after approximately 90 seconds, after which the error message disappears.

      Workaround

      Wait approximately 90 seconds for the app to reconnect automatically. 

              Assignee:
              Andrea Crawford
              Reporter:
              Sakshi Verma
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                Created:
                Updated: