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Type:
Bug
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Resolution: Unresolved
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Priority:
High
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Component/s: Product - Third Party Integrations
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None
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16
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Major
Issue Summary
The Trello for Gmail add-on fails to work, displaying the error: “Something went wrong while executing the add-on.”
Steps to Reproduce
- Open Google Workspace Marketplace and attempt to use the Trello for Gmail add-on.
- Observe the error message: “Something went wrong while executing the add-on.”
- Reset the Google Account’s connection with the Trello for Gmail app via Google Account settings.
- Attempt to use the add-on again; the error persists.
Expected Results
The Trello for Gmail add-on should function normally, allowing users to create Trello cards from Gmail without errors.
Actual Results
The add-on displays an error: “Something went wrong while executing the add-on,” and does not function.
Workaround
Customers can use email-to-board or email-to-inbox feature: https://support.atlassian.com/trello/docs/creating-cards-by-email/