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  1. TRELLO
  2. TRELLO-1471

Inconsistent card description content when using Trello for Gmail Add-On

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    • Minor

      Issue Summary

      Some users have reported inconsistencies with the content of card descriptions when using the Trello for Gmail Add-On.

      Steps to Reproduce

      1. Use the Trello for Gmail add-on to add an email with html in the email body to a Trello board.
      2. Check the resulting Trello card to see if the email content appears in the description.
      3. Notice that some cards contain content in the description, but others don't.

      Expected Results

      Cards created using the Trello for Gmail Add-On should contain the full content of the email body in the card description.

      Actual Results

      Some cards are not created with a full description to match the email body, but rather, an empty description.

      Workaround

      Users can utilize the "Email-To-Board" feature as an alternative. This allows you to send emails directly to a specific board's unique email address, resulting in the automatic creation of a card. Another option is to use our new Inbox feature, which enables you to send content to your Trello Inbox using the Inbox's email address. Note: This will only work if you send the email from the email address associated with your Trello account.

       

              Unassigned Unassigned
              bjohnson2@atlassian.com Blair at Atlassian
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                Created:
                Updated: