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Bug
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Resolution: Unresolved
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Medium
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None
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6
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Severity 3 - Minor
Issue Summary
An automation rule to create a new Jira work item with a description fails intermittently.
Steps to Reproduce
- Create an automation rule to add a new Jira work item with a description
For example:when a card is added to list "test", create a Jira "Task" with title "{cardname}" and description "Review the [card]({cardlink}) submitted." in project "PROJECTNAME" in site "site-name"
- Create a new card in Trello to trigger the automation rule to run
- Check the automation log, and an error message will appear as the automation failed.
Expected Results
Jira work item is created with the description.
Actual Results
New Jira work item isn't created, and there is an error in the automation log: "An error occurred while trying to create the issue."
Workaround
Creating an automation rule to create a Jira work item without a description works as expected.
Jira work item description needs to be manually updated after the work item is created.