Uploaded image for project: 'TRELLO'
  1. TRELLO
  2. TRELLO-1416

Automation rule to create a new Jira work item with a description fails intermittently

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • Automation - Help
    • None
    • 6
    • Severity 3 - Minor

      Issue Summary

      An automation rule to create a new Jira work item with a description fails intermittently.

      Steps to Reproduce

      1. Create an automation rule to add a new Jira work item with a description
        For example:
        when a card is added to list "test", create a Jira "Task" with title "{cardname}" and description "Review the [card]({cardlink}) submitted." in project "PROJECTNAME" in site "site-name"
        
      1. Create a new card in Trello to trigger the automation rule to run
      2. Check the automation log, and an error message will appear as the automation failed.

      Expected Results

      Jira work item is created with the description.

      Actual Results

      New Jira work item isn't created, and there is an error in the automation log: "An error occurred while trying to create the issue."

      Workaround

      Creating an automation rule to create a Jira work item without a description works as expected.
      Jira work item description needs to be manually updated after the work item is created.

              Unassigned Unassigned
              cf5de26c352e Beverley
              Votes:
              4 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: