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  1. TRELLO
  2. TRELLO-1276

Attachments sent via Apple Mail using the Email to board feature are not added to the card

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    • 5
    • Severity 3 - Minor
    • Accessibility

      Issue Summary

      Attachments (such as PNG and PDF files) are not appearing on cards when sent via Apple Mail using the "Email to board" feature.

      Steps to Reproduce

      1. Copy the board email address from Trello.
      2. Open Apple Mail and compose an email to that address, attaching a picture or PDF. 
      3. Send the email.
      4. A card is created in Trello, but the only attachment is an EML file containing the email's text. The picture or PDF is not included on the card.

      Expected Results

      Attachments sent in the email should appear as attachments on the Trello card. Users should be able download the EML attachment and see the attachments by opening the file in an Email Client.

      Actual Results

      Only the EML file, which contains the text content, is attached to the card, while the image and PDF files are missing.

      Workaround

      No workaround.

      Alternatively, temporarily use a different email provider.

       

       

              6d853e3843f8 Brian Zawisza
              2862b6c89a0b Nivedhya Vikram
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                Created:
                Updated:
                Resolved: