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  1. TRELLO
  2. TRELLO-1075

Offline changes lost after syncing Trello iOS app

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Apps - iOS - Other
    • None
    • 4
    • Severity 3 - Minor

      Issue Summary

      In certain cases, changes made on the Trello iOS app while offline are not reflected on the web or server once the app reconnects to a network. Users may find that offline changes disappear from the Sync Queue and are not applied to the cards, resulting in the loss of actions taken on those cards.

      Steps to Reproduce

      No specific steps are available at this time. Steps to reproduce will be documented once they are identified.

      Expected Results

      All changes made while offline should be successfully synchronized with Trello's servers and reflected on both the web and mobile platforms.

      Actual Results

      • Changes made on the iOS app while offline appear to synchronize but are not applied to the cards on the web or server.
      • The Sync Queue is empty, yet edits made offline are missing from the web/server.
      • Users have reported additional issues, such as difficulty opening boards unless in airplane mode and app crashes when accessing certain menus, though it's unclear if these are related.

      Workaround

      There is currently no known workaround for this issue. Updates will be provided if a workaround becomes available.

              Unassigned Unassigned
              a27510681591 Sal (Inactive)
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                Created:
                Updated: