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Suggestion
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Resolution: Unresolved
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None
User Problem
The Trello Box Power-up uses the the Box File Picker SDK (Box Select), which appears to be an older/legacy SDK, and it’s likely that it doesn't support newer security configurations like Device Trust checks. Device Trust settings are not configured within the Box File Picker SDK itself. Instead, they are enforced at the enterprise level via the Box Admin Console.
Since BoxSelect.launchPopup() authenticates the user before displaying the file picker, Trello's embedded environment is causing the unexpected Device Trust check. This prevents some enterprises from being able to click into folders in the Box File picker.
Suggested Solutions
Recommended action is to use the newer Content Picker UI Element. Here is the link for the documentation: https://github.com/box/box-ui-elements/blob/master/src/elements/content-picker/README.md
Current Workarounds
None.
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