Notifications are not being delivered via Webhook Subscription to MS Teams Channel

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    • 3
    • Severity 3 - Minor

      Issue Summary

      Using instructions here: https://support.atlassian.com/statuspage/docs/set-up-microsoft-teams-integration/ customers can create a new Webhook and use it to subscribe via "webhook" to receive notifications in their MS Teams channel. 

      While these webhooks can be setup, and configured, and show data is being sent, the channels are not receiving the updates as expected. 

      Steps to Reproduce

      1. Follow steps 1-7 on the support documentation - using the link to subscribe to the page ie from <page>.statuspage.io (not from Apps > MS Teams): https://support.atlassian.com/statuspage/docs/set-up-microsoft-teams-integration/ 
      2. Create an incident which should incite a notification based on settings (e.g. component / incident settings of the page) 
      3. Notice the notifications go out to ther subscriptions, but not to the MS Teams channel 

      Expected Results

      MS Teams channel to receive the update

      Actual Results

      Subscriber Admin shows messages are vendored, however, the channel never receives the notice 

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Talar Pavlovic
            Votes:
            1 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated: