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  1. Statuspage
  2. STATUS-852

Unable to apply templates to scheduled maintenances - template List is not being rendered if there are no template groups

    • 22
    • Severity 2 - Major

      Issue Summary

      When there are no template groups configured, Statuspage will not not rendering the list of templates available in the Scheduled Maintenance creation screen.

      Steps to Reproduce

      1. Ensure that all the templates for the Statuspage are not part of any template group, and there are no empty template groups either.
      2. Begin creating a Scheduled Maintenance via Incidents > Maintenances Tab and click the Schedule Maintenance button
      3. Within the creation screen, clicking on the "Apply template" to show the available templates to be used.

      Expected Results

      A list of templates will be shown to choose from, and any template not assigned to a group will be shown as "Ungrouped"

      Actual Results

      The list is not rendered

      Workaround

      As this situation occurs only when there are no template groups, the workaround for this is to create an empty template group.

      1. Take a template and make it part of a new Template group (that is created then and there).
      2. Go back to that template and make it no longer part of that group by assigning it back to "This template does not belong to any group"
      3. Do not delete the template group, it should still exist as an option for the template to be grouped with.

      The existence of this template group will allow the list to render, but will not be displayed in the list of templates as it has no templates associated with it.

            [STATUS-852] Unable to apply templates to scheduled maintenances - template List is not being rendered if there are no template groups

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4481634 ] New: JAC Bug Workflow v4 [ 4566059 ]
            Vartul Gupta made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Paras Rastogi made changes -
            Assignee New: Paras Rastogi [ aff1fb8c7fa3 ]
            SET Analytics Bot made changes -
            Support reference count Original: 21 New: 22
            Anand Keshri made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 965820 ]
            SET Analytics Bot made changes -
            Support reference count Original: 20 New: 21
            SET Analytics Bot made changes -
            Support reference count Original: 19 New: 20
            SET Analytics Bot made changes -
            Support reference count Original: 18 New: 19
            SET Analytics Bot made changes -
            Support reference count Original: 17 New: 18
            SET Analytics Bot made changes -
            Support reference count Original: 16 New: 17

              aff1fb8c7fa3 Paras Rastogi
              99e0d6abe301 Alan Violada (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: