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  1. Statuspage
  2. STATUS-796

Slack / MS Teams integrations crashing for high number of channels configured

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Apps - Other
    • None
    • 2
    • Severity 3 - Minor

      Issue Summary

      The Slack / MS teams integration App integration pages on manage portal are intermittently crashing and not rendering, specifically for pages with 400+ channels configured. 

      Steps to Reproduce

      1. Go to Manage -> Apps -> Slack / MS teams
      2. Configure Slack / MS teams integrations using https://support.atlassian.com/statuspage/docs/set-up-a-slack-integration/ or https://support.atlassian.com/statuspage/docs/set-up-microsoft-teams-integration/ 

      Expected Results

      The integrations should work as expected and as mentioned in the support documentation above.

      Actual Results

      If a page has a lot of channels configured for the integrations (currently we are facing the intermittent failures for about 400+ channels configured), the Manage portal app pages do not load as expected, and incident updates intermittently fail to be posted to Slack / MS teams channels.

      Workaround

      Currently there is no known workaround for this behavior, except for configuring a lesser number of slack channels per page. A workaround will be added here when available

            Unassigned Unassigned
            b181fcdda3a8 Shubhi Srivastava (Inactive)
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              Created:
              Updated: