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Bug
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Resolution: Unresolved
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Low
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None
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1
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Severity 3 - Minor
Issue Summary
When maintenance is scheduled in Statuspage the NEWLY CREATED Statuspage components are generating "Statuspage: Long-running degraded component" emails to Statuspage users.
This is reproducible on Data Center: (yes) / (no)
Yes
Steps to Reproduce
- Create new components
- Schedule Maintenance including these newly created components.
- When the scheduled maintenance duration is longer than 3 hours, the previously created OLD components do not generate any email but newly created COMPONENTS generate "Statuspage: Long-running degraded component" emails for 3 hours 6 hours 12 hours etc...
- This issue is not repeated when the same components are set to maintenance next time.
- Also, it is difficult to confirm as to how long it will take for the new components to have this issue. Was able to replicate for newly created components on the same day and one of the customer experienced the issue for 4 days older component.
Expected Results
Since the components are set to under maintenance using the scheduled maintenance option "Statuspage: Long-running degraded component" emails are not expected to the account users.
Actual Results
Users are getting "Statuspage: Long-running degraded component" for newly created components only.
Workaround
Currently, there is no known workaround for this behaviour. A workaround will be added here when available. However, the issue is only visible on the new components and that too for the first maintenance scheduled. It is not reproducible for the next maintenance scheduled.