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Bug
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Resolution: Fixed
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Low
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None
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6
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Severity 1 - Critical
Issue Summary
Recently, Statuspage implemented an OTP verification flow for users to be able to access and manage their email subscriptions to pages.
In some cases, we are seeing that when trying to access the subscription management page, after completing the OTP validation, the expected redirect is not occurring properly, making the user unable to manage their subscription.
Steps to Reproduce
- Subscribe to an affected page that has component subscriptions enabled
- Try to access your subscription management (It will say OTP code has been sent)
- Go through the OTP validation with the same email
Expected Results
User should get redirected to the subscription management page
Actual Results
In some cases the redirect is not occurring, causing it to be stuck on the same page
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
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