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  1. Statuspage
  2. STATUS-740

Jira integration with Statuspage not working when 500 or more Jira projects exist

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Apps - Jira
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      When there are more than 500 Jira projects in Jira, customer is unable to integrate their Statuspage with Jira.

      Developer comments:

      What's happening here is that our backend call is timing out and hence we don't show any Jira Project at all on the UI. 

      We are receiving more than 500 Jira projects for this site. Due to the time it takes to retrieve and process 500 Jira Project information the backend call times out.

      Steps to Reproduce

      1. Have 500 or more Jira projects.
      2. On the same Atlassian site, Navigate to Statuspage > Apps > Jira Software

      Expected Results

      Should be able to see the available projects and integrate with them.

      Actual Results

      It shows that Jira product does not exist on the Site.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Unassigned Unassigned
            mzeeshan@atlassian.com Muhammad Zeeshan
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              Created:
              Updated: