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  1. Statuspage
  2. STATUS-711

User export for Audience-specific pages - Export taking too long for pages with large number of users

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    • 8
    • Severity 2 - Major

      Issue Summary

      When using the "Export users" functionality for Audience-specific pages with a large number of users, the export sometimes gets stuck running for a few hours, either displaying the message that the export is complete but preparing the download, or displaying that the export is taking longer than expected but still in progress.

      Steps to Reproduce

      1. Have an Audience-Specific page with a large number of users (This seems to happen more frequently in pages with 15k+ users)
      2. Export users

      Expected Results

      Export should be completed in a normal amount of time, and the messaging should be clear

      Actual Results

      Exports sometimes getting stuck, messaging not always clear

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Unassigned Unassigned
            99e0d6abe301 Alan Violada
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              Created:
              Updated: