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Bug
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Resolution: Unresolved
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Low
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None
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Severity 3 - Minor
Issue Summary
When a component changes status from major outage to degraded performance during an incident, the impact should change from critical to minor according to the docs. This does not happen
Steps to Reproduce
- Create an incident and mark a component as a major outage
- See the impact shown as "critical"
- Update the incident and change the component to degraded performance
- The impact of the incident remains "critical"
Expected Results
The impact should change according to the help article
Actual Results
The impact of the incident does not change
Workaround
Customers can manually override the impact if needed by clicking the impact and selecting the appropriate impact