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  1. Statuspage
  2. STATUS-515

Notification Email Address Exceeds SMTP Character Limit

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • Subscribers - Email
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      Customer reports that Statuspage is using an email address containing 67 characters "component+cfc49048-8624-44d7-90d4-2843453caf08+degraded_performance@notifications.statuspage.io" as a notification address, which is causing it to be seen as an invalid email address by SMTP standards based on a limit of 64 characters ( https://www.rfc-editor.org/rfc/rfc5321#section-4.5.3.1 and https://www.rfc-editor.org/rfc/rfc5321#section-4.5.3.1.1 )

      Customer instance: https://manage.statuspageadmin.com/admin/pages/cgzcywdwcd87

      Is this expected, or should this be regarded as a bug?

      Steps to Reproduce

      -Unable to reproduce on my site with notifications so far

      Expected Results

      Email addresses should be kept under 64 characters

      Actual Results

      Address contains 67 characters (not included @domain)

      Workaround

      N/a

            Unassigned Unassigned
            snaik@atlassian.com Shivam Naik (Inactive)
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              Created:
              Updated: