Issue Summary

The Statuspage integration with the Jira cloud project is failing due to a 'server unreachable' error, preventing synchronisation between the two services.

Steps to Reproduce

• Select Apps from the left side menu.
• Find Jira on the Apps page.

• Click Add.

• Begin typing in the search bar under Connect your projects to search for project(s) to connect. The available projects are projects on your site that you have administrative access to.

• Choose your Jira project(s) from the search dropdown menu. The projects you select are where you’ll be able to link, create, update, and view incidents from a new Statuspage panel in the Jira issue view.

• If you don’t have a Jira site, you can select Try for free to set up your free Jira trial. Return to Apps > Jira > Add to connect your projects and finish the setup.

• If you have a Jira site but don’t have administrative access to any projects, contact a site admin to get access.

• Looking for a different project? Contact a site admin to get access to more projects.

Expected Results

The integration should work seamlessly 

Actual Results

The integration shows an error 

An error occurred 

server unreachable, please contact support if the issue persists.

Workaround

At present, removing the Jira App from the Statuspage side and re-adding the integration works as this is an intermittent issue.